FAQ

Frequently Asked Questions

Where do you ship to?

We ship worldwide to over 150 countries with full tracking provided on every order.

How long does delivery take?

Singapore: 5–10 business days. US, UK, Australia: 10–20 business days. International: 10–25 business days.

How do I track my order?

Once your order ships you will receive a tracking number by email. You can use it to track your order in real time.

What is your return policy?

We accept returns within 30 days of delivery for items in original condition. Contact info@luxenest.com.co to start a return.

Are your products high quality?

Every product is carefully sourced and curated for quality, design, and durability before it is listed on LuxeNest.

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, Shop Pay, and more.

Can I change or cancel my order?

Orders can be changed or cancelled within 12 hours of being placed. Contact us immediately at info@luxenest.com.co.